Data Protection

1. Data controller

The data controller for this website is London Dry Risers, a UK-based fire safety engineering company specialising in the installation, maintenance, and testing of wet and dry riser systems. We are responsible for deciding how and why your personal data is collected and used.

Website: londondryrisers.com

2. What personal data we hold

Depending on the nature of our relationship, we may collect and hold the following personal data:

• Your name, job title, and company or organisation name
• Your email address, phone number, and site address
• Details of your project, site requirements, or service enquiry
• Maintenance contract and service agreement records
• Communications exchanged via our website, phone, or email

We only collect information that is necessary to carry out our services, respond to your enquiry, or fulfil a contract with you.

3. Lawful basis for processing

We process your personal data on the following lawful bases:

• Contract — to deliver installation, maintenance, and testing services as agreed
• Legitimate interests — to manage our business, respond to enquiries, and maintain client relationships
• Legal obligation — to meet applicable health, safety, and financial record-keeping requirements
• Consent — where you have agreed to receive communications from us

4. How we store your data

Your personal data is stored securely and is only accessible to authorised members of the London Dry Risers team. We apply appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse.

5. How long we keep your data

We retain your personal data only for as long as necessary. Client and contract records are typically kept for up to 6 years in line with standard UK business and tax record-keeping requirements. Enquiry data where no contract was entered into is held for up to 12 months.

6. Sharing your data

We do not sell your personal data. We may share it with trusted third parties only where necessary to deliver our services, such as subcontractors or suppliers working on your project. All parties are required to handle your data in accordance with UK GDPR.

7. Your rights

Under UK GDPR, you have the following rights:

• The right to access the personal data we hold about you
• The right to have inaccurate data corrected
• The right to have your data deleted (where applicable)
• The right to restrict or object to how we process your data
• The right to data portability
• The right to withdraw consent at any time

To exercise any of these rights, please contact us and we will respond within one month.

8. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

ICO website: www.ico.org.uk  |  ICO helpline: 0303 123 1113